Glivent for logistics & transport

Keep freight moving without losing control of exceptions, proof of delivery or customer updates.

A changed booking, missed milestone or incomplete proof of delivery can create work for dispatch, drivers, customer service and accounts at once. Glivent can update records, run agreed follow-up and prepare or send approved communication while your operations team handles the decisions that need them.

See an example exception flow Discuss your operation

Bookings and transport jobsMilestones, proof of delivery and exceptionsCustomer instructions and billing evidence

Example exception flowGlive Flow

Driver appConsignmentInstructions

DELIVERY EXCEPTIONJob T-4821 · Stop 18

Review needed

Proof of delivery matched to the jobSignature, time and location retained
Driver note and photos attachedTwo cartons reported short
Customer instructions checkedOriginal delivery requirements visible

HUMAN DECISIONConfirm the outcome and customer update

Approved updateBilling hold

Dispatch, safety and disputed-delivery decisions stay with authorised staff.

The real work

One delivery exception creates work across the operation.

The job may already exist in the transport system, but the reason it needs attention can be spread across a driver app, customer email, carrier portal, phone call and delivery document.

Bookings arrive with customer-specific detail

Email, PDFs, portals and integrations may all feed the operation. Addresses, time windows, access instructions, freight details and references still need to line up before dispatch.

The live plan changes during the day

Late freight, missed pickups, site delays, vehicle issues and changed priorities can affect allocation, delivery timing and the next customer update.

Delivery evidence is not always complete

A signature, photo, driver note or scanned document may arrive separately from the job or show a shortage, damage or unsuccessful delivery.

Billing and service teams wait for the outcome

An unresolved exception can hold up invoicing, generate repeated status calls or become a disputed delivery without a clear evidence trail.

One practical starting point

Turn a delivery exception into an approved customer update.

This is one example of what Glivent could do with you. During discovery, we would adapt it to your service model, transport system, customer instructions, evidence requirements and approval rules.

01
Capture the exception
Keep the driver note, photo, status event, email or other original source attached.
02
Match the transport job
Identify the consignment, customer reference, pickup, delivery and affected freight.
03
Assemble the current context
Bring in the relevant milestones, proof of delivery, delivery instructions and previous communication.
04
Route the operational decision
Send the complete case to the dispatcher, operations person or other authorised owner.
05
Prepare the approved follow-up
Record the outcome and prepare the customer update, billing hold, redelivery task or claim handoff.

Your transport system remains the authority. With approved access and rules, Glive can gather evidence, update job records, trigger follow-up and send agreed customer communication. Dispatch, route feasibility, fatigue, safety, claims and disputed-delivery decisions stay with authorised people.

The Glive System

One place to handle the work around a transport job.

Staff should not need to search the TMS, driver app, inbox, carrier portal and shared drive to explain what happened. Glive Hub brings the exception and its supporting information together.

Glive Flow

Move the exception to the right owner.

Run the agreed checks, assign follow-up and present each operational decision with the source evidence attached.

Glive Chat

Work with approved customer and operating knowledge.

Help staff find delivery instructions, service rules, procedures and previous communication without relying on memory or an old email.

Glive Pod

Keep suitable sensitive freight information inside the business.

Approved customer contracts, high-value shipment details and sensitive operating documents can use Private AI onsite when local processing is appropriate.

Workflows worth testing

Start with an exception your team has to reconstruct by hand.

Discovery checks what your TMS, telematics, driver, warehouse and accounting systems already handle before another workflow is proposed.

Email and PDF booking intake

What arrives: A customer sends a booking or transport request outside the normal integration.
What Glive does: Glive extracts the job details, checks required information and customer instructions, then creates the TMS job when the clean path is authorised.
Control point: Matching bookings continue automatically. Operations receives uncertain details, capacity conflicts and service exceptions.

Shipment exception desk

What arrives: A pickup, milestone or delivery differs from plan.
What Glive does: Glive gathers the job, current status, driver or carrier evidence and relevant customer instructions into one review.
Control point: Operations decides the next action, timing and approved customer communication.

Proof of delivery to billing

What arrives: A signature, photo, scan or driver note arrives after delivery.
What Glive does: Glive matches the evidence to the job, checks agreed completeness and releases the approved billing step for a clean delivery.
Control point: Complete deliveries continue automatically. Shortages, damage, failed delivery or missing evidence go to staff for investigation.

Carrier invoice pre-check

What arrives: A carrier invoice includes freight, surcharges or accessorial charges across many jobs.
What Glive does: Glive matches charges to approved jobs, rates and available evidence, then groups the differences for review.
Control point: Finance or operations approves the charge, queries it or starts the agreed dispute process.

Existing systems

Your transport systems stay in charge.

Glivent first checks the features already available in your TMS, telematics, driver app, WMS, carrier portals and accounting software. The aim is to close a coordination gap, not recreate transport execution in another tool.

Your systems remain authoritative for

Customers, rates, jobs, consignments and service rules
Driver, vehicle, carrier, route and load allocation
Tracking events, delivery status and proof-of-delivery records
Fatigue, safety, compliance, invoicing and financial records

Glive can use them to complete approved work

Unstructured bookings, documents, photos and email
Checks across approved job, customer and delivery information
Exception queues with evidence and ownership attached
Human-approved follow-up, status updates and billing handoffs

Go deeper

Logistics and transport questions and practical guides.

These resources explain proof of delivery, exception handling and customer communication in more detail.

Can Glivent help organise shipment and customer documents?

Yes. Glivent can classify approved shipment or customer documents, extract the required information and send it to the right place. The workflow needs to catch unusual formats, duplicate records and uncertain information before anything is added to an operational system.

Read the full answer

How can Glivent improve proof of delivery and exception handling?

Glivent can review how proof-of-delivery records arrive, how they are matched to jobs and what happens when information is missing or a delivery differs from plan. A workflow can handle the routine work and send unusual cases to staff with the original evidence.