Privacy policy

Privacy at a glance

• Website forms send the information you provide to Glivent so we can respond to your enquiry, application, or referral.
• We use Google Analytics and Ahrefs Web Analytics to understand how people use the website. We do not use advertising pixels.
• Please do not include health information, identity documents, client records, passwords, or other sensitive or confidential information in an initial website enquiry.
• Information used in a client project is handled under separate scope, access, processing, retention, and service-provider decisions.
• Partner referrals must be warm introductions made with the referred person's agreement. We do not accept cold contact lists.

1. Who this policy covers

In this policy, Glivent, we, and us mean Glivent Pty Ltd (ABN 67 700 895 129). You means a website visitor, person making an enquiry, partner applicant, partner, referred contact, client contact, supplier, contractor, or other person whose personal information we handle.

You can contact us about privacy at hello@glivent.com.au.

This policy is intended to describe Glivent's practices under the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply, together with any other privacy obligations that apply to a particular activity. It does not itself establish that every activity or entity is subject to the Privacy Act.

2. Personal information we may collect

The information we collect depends on how you deal with us and may include:

• Identity and contact details: your name, role, business, work email, phone number, and preferred contact method.
• Enquiries and communications: information you provide about your business, operational challenges, meetings, correspondence, feedback, and requests.
• Partner information: application details, business profile, services, typical clients, partnership interests, referral records, commission and payment records, and information approved for a public partner profile.
• Referral information: the referred business and contact's name, business email, optional phone number, the identity of the referring partner, and context about the opportunity.
• Commercial and administrative information: proposal, contract, project-contact, invoice, payment, support, and relationship records where you or your organisation deals with Glivent.
• Project information: information about people, roles, permissions, systems, and processes where it is necessary to understand or deliver an agreed engagement.
• Website and analytics information: IP-derived location, browser and device details, pages viewed, referring source, session and interaction information, and request, error, security, and access logs.

We do not ask for sensitive information through the public website. Where an agreed engagement genuinely requires Glivent to handle sensitive information, we will first define why it is needed, who may access it, where it will be processed, which providers are involved, and the safeguards and retention arrangements that apply. We will only collect and handle that information where authorised by law and, where required, with consent.

3. How we collect information

We may collect personal information:

• directly from you in conversations, email, meetings, forms, or documents;
• from your organisation or another person you have authorised;
• from an approved Glivent Partner when you have agreed to a warm introduction;
• from public professional sources where reasonably necessary;
• through project systems and records within an agreed scope; and
• automatically through website hosting, security logs, cookies, and analytics services.

If you provide personal information about another person, you should have authority to do so and, where appropriate, make them aware of this policy.

4. Why we handle personal information

We may use or disclose personal information to:

• respond to enquiries and arrange conversations;
• assess partner applications and manage the Glivent Partners program;
• assess warm referrals, contact referred people, attribute eligible referrals, and administer partner commissions;
• assess, scope, propose, deliver, secure, and support Glivent services;
• manage client, supplier, contractor, and business relationships;
• administer contracts, invoicing, records, and legal obligations;
• operate, maintain, troubleshoot, and protect the website and our systems;
• improve our services using appropriately controlled information; and
• handle disputes, protect lawful interests, or respond to regulators and courts.

We do not sell or rent personal information. We will not use personal information for an unrelated purpose unless you would reasonably expect that use, you consent, or the use is otherwise authorised or required by law.

5. Who may receive personal information

Where reasonably necessary for the purposes above, information may be disclosed to:

• Glivent's founders, personnel, and authorised contractors;
• hosting, email, communications, document, security, accounting, and other service providers selected for the relevant activity;
• Google Analytics and Ahrefs Web Analytics for website measurement;
• Calendly when you choose to book a conversation;
• an approved referring partner where needed to administer a referral or commission, without disclosing more client information than necessary;
• professional advisers, insurers, auditors, and financiers;
• your organisation and people authorised within an agreed project;
• regulators, courts, law-enforcement bodies, or other parties where required or authorised by law; and
• another party with your consent or at your direction.

Access to client project information is limited to the providers and Glivent team members authorised for the particular engagement. The applicable project documentation sets out those access and processing arrangements.

6. Overseas disclosure and cloud providers

Some providers operate internationally or permit support access from outside Australia. Website, analytics, email, and business information may therefore be processed in Australia, the United States, Singapore, and other countries where our providers operate. The countries involved depend on the service and the provider's infrastructure at the time.

For client work, the applicable project documentation records any approved use of an overseas or public cloud provider. A Private AI or onsite workflow does not mean that every supporting service or all business data is necessarily local. The agreed data flow identifies any approved cloud step and the information involved.

7. Website forms, partner referrals, and analytics

The general enquiry form collects your name, email address, and the description you provide. You can also provide your business name and position. Website form submissions, including partner applications and referrals, are sent to Glivent as emails. Delivery uses Resend, a third-party email delivery service that processes the message (including in the United States) for the purpose of delivering it. Glivent uses this information for the purpose described beside each form. If sending fails, the form instead shows you a summary to email to Glivent yourself, and nothing is transmitted.

The contact page also offers an optional booking calendar provided by Calendly. The calendar loads only after you choose to view available times. If you open it after submitting the general enquiry form, your name and email address are passed to Calendly to prefill the booking fields. Calendly processes the booking details you provide under its own privacy terms.

Partner application forms collect the applicant's contact details, business information, services, typical clients, reasons for applying, and internal operational needs. We use this information to assess fit and administer the partner relationship. Applying does not guarantee acceptance.

An approved partner may also introduce a business that has agreed to be contacted by Glivent. The referral form collects the partner's details, the referred contact's business contact details, and context about the opportunity. When we first contact the referred person, we will identify the referring partner. We do not accept unqualified contact lists or referrals made without the person's agreement.

Google Analytics uses first-party cookies and collects information such as page views, session activity, approximate location, browser, and device details. Ahrefs Web Analytics provides aggregated traffic measurement without cookies or persistent identifiers. We use these services to understand website performance and improve navigation and content. We do not send form contents, names, or email addresses to these analytics services. You can restrict or delete cookies through your browser settings.

Our hosting and security providers may create technical logs needed to deliver and protect the website. We do not use advertising pixels or session-recording tools.

8. AI systems and client-controlled information

Website enquiries are not sent to an AI model provider or used to make automated decisions about you. For client systems that involve AI processing, the applicable project documentation sets out the purpose, information involved, model or provider, processing location, human oversight, access, logging, retention, and any material limitations.

A client may control personal information processed through a system Glivent builds or supports. In that case, the client's privacy policy, instructions, and legal obligations may also apply. The service agreement sets out the parties' responsibilities and how requests, incidents, and deletion are handled.

9. Security and retention

Glivent will take technical and organisational steps that are reasonable in the circumstances to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. The appropriate steps depend on the information and may include access controls, authentication, least-privilege permissions, encryption, backups, logging, update management, provider review, and incident procedures.

No system can be described as completely secure. If a data incident occurs, Glivent will assess and respond to it under applicable law and the relevant client agreements.

We retain personal information only for as long as reasonably needed for the purpose for which it was collected, an ongoing relationship, dispute management, backup cycles, or legal and accounting requirements. When it is no longer required, we will take reasonable steps to delete, de-identify, or place it beyond use as appropriate. The applicable project documentation sets out any project-specific retention periods.

10. Accessing or correcting your information

You may ask for access to personal information Glivent holds about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity.

We will respond within a reasonable period and explain any lawful reason why access or correction cannot be provided. We will not charge for a correction request. If a charge is permitted for providing access, we will explain it before proceeding.

11. Privacy questions and complaints

Please contact Glivent first if you have a privacy question or believe we have mishandled personal information. Include enough detail for us to understand the concern and the outcome you are seeking. We will acknowledge the matter and aim to respond within 30 days. If more time is reasonably required, we will explain why and provide an updated timeframe.

Send privacy questions, access or correction requests, and complaints to hello@glivent.com.au.

If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner. Information is available at oaic.gov.au/privacy/privacy-complaints.

12. Changes to this policy

We may update this policy when our website, services, providers, or legal obligations change. The current version will be published on this page with its revision date. Where reasonably necessary, we will provide an additional notice of material changes.

Use of this website is also subject to our Website terms.