Glivent for wholesale & distribution

Keep orders moving without losing control of pricing, stock or customer promises.

Orders arrive through EDI, portals, email, PDFs and phone calls. Glivent can handle routine intake and updates, run agreed checks and bring exceptions to your team for the commercial decisions that need them.

See an example order flow Discuss your operation

Mixed order channelsCustomer pricing and creditStock and supplier exceptions

Example order flowGlive Flow

Email POPDF orderEDI / portal

ORDER INTAKEPO 4821 · Acme Trade

Review needed

Customer and delivery point matchedAccount records found
14 order lines checked12 lines ready
2 exceptions need a personContract price · Stock shortfall

HUMAN DECISIONApprove price and backorder response

ERP order draftCustomer update

Price lists, customer terms and other approved sensitive information can be processed onsite.

The real work

Most of the effort sits in the exceptions.

A straightforward order can move quickly. The work grows when the customer’s information does not line up with the records used by sales, finance, purchasing or the warehouse.

Orders arrive in different shapes

EDI and portal orders may be structured. Email, PDF and phone orders still need someone to identify the customer, match products and enter the details correctly.

The agreed price is rarely one simple list

Customer contracts, quantity breaks, promotions, freight terms and old price files can turn one discrepancy into several checks across sales and finance.

A stock answer becomes a customer promise

When stock is short, the team needs the latest availability, supplier timing and permitted alternatives before it can offer a split, substitute or backorder.

The order crosses several teams

Sales, credit, purchasing, warehouse, customer service and accounts can each hold part of the answer while the customer waits for one clear update.

One practical starting point

Turn an emailed purchase order into an approved ERP order draft.

This is one example of what Glivent could do with you. During discovery, we would adapt it to your order volumes, systems, customer rules and available access.

01
Capture the order
Read the email or document and keep the original source attached.
02
Match the records
Identify the customer, delivery point, customer SKU and your product record.
03
Run the checks
Check required fields, agreed pricing, credit status, stock and requested dates.
04
Resolve exceptions
Send uncertain matches, price differences, holds and shortages to the right person.
05
Prepare the next step
Create the approved order draft and prepare the customer confirmation or follow-up.

Your ERP remains the authority. With approved access and rules, Glive can read incoming orders, run checks, create or update order records and carry out routine follow-up. Your team keeps control of pricing, credit, stock commitments and commercial exceptions.

The Glive System

One place for the team to handle the work around the ERP.

Staff should not need to search an inbox, spreadsheet, ERP screen and carrier portal just to understand why an order is waiting. Glive Hub brings the work and the supporting information together.

Glive Flow

Move the order through the right checks.

Run the agreed steps, route exceptions and present each approval with the source information attached.

Glive Chat

Work with approved company knowledge.

Help staff find relevant product information, account terms, procedures and documents without relying on one person’s memory.

Glive Pod

Keep suitable sensitive work inside the business.

Approved pricing, margins, supplier terms and customer agreements can use Private AI onsite when the business wants local processing.

Workflows worth testing

Start where coordination repeatedly slows the team down.

Discovery checks what your current software already handles, where the gaps sit and which workflow is worth implementing first.

Email and PDF order intake

What arrives: A customer purchase order arrives in an inbox.
What Glive does: Glive extracts the order details, matches the account and products, checks the agreed rules and creates the ERP order when the clean path is authorised.
Control point: Matching orders continue automatically. Sales receives uncertain products, prices, credit issues or other exceptions.

Price and terms exceptions

What arrives: An order line does not match the customer’s current terms.
What Glive does: Glive brings the source order, expected price and relevant account information into one review.
Control point: An authorised person accepts the order, corrects it or agrees a commercial exception.

Backorder coordination

What arrives: Available stock cannot cover every requested line and date.
What Glive does: Glive gathers the affected lines, current availability, supplier timing and allowed alternatives.
Control point: The team chooses whether to split, substitute or backorder, then approves the customer update.

Supplier confirmation matching

What arrives: A supplier acknowledgement changes quantity, price or delivery timing.
What Glive does: Glive compares the acknowledgement with the purchase order and surfaces the differences.
Control point: Purchasing accepts the change, follows it up or adjusts the plan before records are updated.

Existing systems

Your core systems stay in charge.

Glivent first checks the features already available in your ERP, inventory platform, WMS, EDI service, accounting software and carrier tools. The aim is to close a real gap, not duplicate software you already pay for.

Your systems remain authoritative for

Customer, product and price master data
Credit status and commercial terms
Inventory availability and allocation
Sales orders, purchasing and accounting records

Glive can use them to complete approved work

Unstructured email and document intake
Checks across approved records and rules
Exception queues with the evidence attached
Human-approved updates and communication

Go deeper

Wholesale questions and practical guides.

These resources explain specific workflow decisions in more detail.

How could Glivent handle wholesale orders across email and EDI?

Glivent could assess how orders reach your business and where staff still re-enter or check them. A first workflow might structure email or PDF orders, compare them with approved customer and product data, then send uncertain lines to sales staff before an order is created. Existing EDI and ERP functions should be checked first.

Read the full answer

How could Glivent manage wholesale price and backorder exceptions?

Glivent could help a distributor bring price mismatches and stock shortfalls into one review process. A workflow might compare an order with approved account terms and inventory data, show the affected lines and prepare options. Staff would still decide discounts, substitutions, allocation and what to promise the customer.