Glivent for NDIS & disability providers

Connect delivered supports with the records, follow-up and billing they require.

A support can be delivered correctly and still create hours of work when the roster, progress note, incident information, participant record and invoice do not line up. Glivent can run approved checks, update records and complete agreed follow-up while authorised staff retain responsibility for participants, safeguarding and claiming.

See an example service flow Discuss your operation

Participants, workers and rostersService evidence and incidentsFunding, claims and follow-up

Example service flowGlive Flow

Rostered supportProgress noteEvent or concern

SERVICE REVIEWCommunity support · Participant 1842

Coordinator review

Roster and worker matchedService, time and source records attached
Delivery evidence assembledNote, time, expense and forms together
Concern sent for immediate reviewNo automatic incident classification

AUTHORISED DECISIONConfirm the record, response and next action

Reviewed service recordApproved billing step

Safeguarding, reportability and claiming decisions stay with authorised people.

The real work

The service happens in the community. The evidence has to reach the office.

Support workers, coordinators, service managers, quality staff and accounts may each hold part of the record needed to close one shift or respond to one event.

Rosters change around people, skills and circumstances

Worker availability, participant preferences, required competencies, location, travel and service continuity can all affect who can safely deliver a support.

A completed shift still needs a usable record

Times, progress notes, expenses and service details may arrive separately or need clarification before the provider can rely on them.

An incident cannot disappear into routine administration

A concern, injury, allegation or restrictive-practice issue needs prompt escalation to the people responsible for safeguarding, response and any required notification.

Funding and claiming depend on the agreed service

The delivered support, service agreement, current funding information, price rules and claim details need to match before authorised billing proceeds.

One practical starting point

Turn a completed support into a reviewed service record and claim-ready item.

This is one example of what Glivent could do in your organisation. During discovery, we would adapt it to your service model, participant agreements, workforce systems, incident process, funding arrangements and approval rules.

01
Start with the rostered support
Keep the participant, worker, service, location and scheduled time connected to the original booking.
02
Collect the delivery record
Bring together actual time, progress notes, expenses, travel and any forms required for that support.
03
Check the agreed requirements
Show missing information, differences from the roster and anything that needs a coordinator, quality or accounts review.
04
Escalate concerns immediately
Route incident or safeguarding information to the responsible person under the provider's approved process without deciding its seriousness.
05
Prepare the approved next step
After review, update the authoritative record and prepare the service for billing, participant follow-up or further action.

Your care system and authorised staff remain in charge. Glive can assemble evidence, apply your approved rules, identify exceptions and carry out agreed actions. Decisions about service suitability, incident reporting and claim approval remain with the people responsible for them.

The Glive System

One place to handle the work between field delivery and office review.

Coordinators should not need to reconstruct a shift from a roster, worker message, progress note, incident form and finance screen. Glive Hub can bring the source information, exceptions and owner together.

Glive Flow

Move service records through the right checks.

Run the agreed administrative steps, route missing or concerning information and present each review with its source attached.

Glive Chat

Help workers find approved guidance.

Give authorised staff access to current procedures, service instructions and organisational knowledge without presenting it as a participant or safeguarding decision.

Glive Pod

Keep suitable participant-document work onsite.

Approved tasks involving participant records, plans or reports can use Private AI on the Glive Pod when local processing and the selected model suit the task.

Workflows worth testing

Start where field work repeatedly creates office follow-up.

Discovery checks what your care management, rostering, worker app, claiming, payroll and accounting systems already handle before another workflow is proposed.

Service record completion

What arrives: A worker completes a support and submits time, notes, expenses or forms.
What Glive does: Glive compares the submission with the rostered service, updates the service record and prepares the billing step when the approved requirements are met.
Control point: Matching records continue automatically. Missing information, differences and possible incidents go to the responsible person.

Incident information and follow-up

What arrives: A worker or participant reports an event, concern, injury, allegation or near miss.
What Glive does: Glive preserves the original information, checks the agreed required fields and sends it immediately to the provider's responsible people.
Control point: Authorised staff assess safety, response, investigation, reportability, notification and participant support.

Service agreement and funding exceptions

What arrives: A scheduled or delivered support does not match the current agreement, funding information or approved service setup.
What Glive does: Glive gathers the relevant service, agreement, dates, funding and pricing context for review.
Control point: The provider and participant or nominee resolve the service arrangement, and authorised staff approve any record or billing change.

Worker credential and role checks

What arrives: A rostered support requires a particular clearance, training or worker capability.
What Glive does: Glive checks current records and can stop an allocation under agreed rules when required evidence is missing or expired.
Control point: Compliant allocations continue. The provider decides how to resolve uncertain evidence, exemptions and workforce risk.

Existing systems

Your participant, workforce and finance systems stay in charge.

Glivent first checks the features already available in your care management platform, rostering, worker app, incident system, claiming, payroll and accounting tools. The aim is to close gaps between them, not create another participant record.

Your systems and authorised staff remain authoritative for

Participant identity, consent, service agreements and support plans
Worker records, clearances, competencies, rosters and timesheets
Progress notes, incidents, investigations and formal notifications
Funding, prices, claims, invoices, payroll and financial records

Glive can use them to complete approved work

Worker notes, forms, documents and service evidence
Administrative checks against approved records and rules
Exception queues with the source and owner attached
Human-approved updates, follow-up and claim preparation

Go deeper

NDIS provider questions and practical guides.

These resources explain participant intake, incident administration, service agreements and plan-funded billing in more detail.

Can Glivent support NDIS incident and service record administration?

Yes. Glivent can help collect incident and service information, check that required details are present, send it to the right staff member and track follow-up. The system should not decide whether an event is reportable, make safeguarding decisions or submit a record without the provider's approved review.

Read the full answer

How can Glivent improve participant intake for an NDIS provider?

Glivent can review how participant information arrives, what must be checked, how missing items are followed up and who accepts the next responsibility. A workflow may support consistent intake without making safeguarding, suitability or service decisions.