Glivent for medical practices

Keep referrals, results and follow-up moving with clear clinician review at every step.

Medical practices receive a constant stream of referrals, results, letters, requests and patient messages. Glivent can run administrative checks, update tasks and carry out agreed follow-up while doctors and qualified clinicians decide what is clinically significant.

See an example results flow Discuss your operation

Results and clinical correspondenceReferrals, recalls and patient messagesClinician review and recorded follow-up

Example results flowGlive Flow

Pathology resultClinical letterReferral

CLINICIAN QUEUEIncoming result · Patient 4518

Review required

Patient match checkedUncertain matches routed to staff
Responsible queue identifiedPractice routing rules applied
Original clinical item preservedNo automatic interpretation or clearance

DOCTOR DECISIONDetermine significance and required follow-up

Recall or actionFollow-up tracked

A result is never clinically cleared by the workflow.

The real work

Receiving information is not the same as closing the loop.

A document may reach the practice electronically and still need to be matched, reviewed, acted on and recorded. The consequence of a missed or misrouted item can be much higher than the administrative effort suggests.

Several channels feed the clinical inbox

Pathology and imaging results, referrals, specialist letters, secure messages, forms and scanned documents can enter through different systems and formats.

Patient matching and routing must be dependable

The practice needs the right patient, responsible practitioner and document type before the item can enter a safe review process.

Clinical significance cannot be inferred from a simple flag

A doctor may need the patient's history and presenting problem to decide whether a normal or abnormal result requires action.

Follow-up has to remain visible until it is complete

Recalls, referrals, expected results and patient contact attempts can cross several staff roles and should not disappear after the first task is created.

One practical starting point

Turn incoming results and correspondence into a controlled clinician review queue.

This is one example of what Glivent could do in your practice. During discovery, we would adapt it to your practice type, clinical software, interfaces, inboxes, review policy and escalation rules.

01
Receive the original item
Keep the result, letter, referral or scanned document in its original form and source channel.
02
Match the patient
Use approved identifiers and send uncertain or conflicting matches to staff rather than attaching them automatically.
03
Identify the responsible queue
Apply the practice's administrative routing rules for practitioner, location, document type and coverage.
04
Present it for clinical review
Give the clinician the source and relevant administrative context without interpreting the clinical content.
05
Track the approved follow-up
Record acknowledgement and keep recalls, contact tasks or other actions visible until the practice closes them.

The doctor and clinical information system remain authoritative. Glive can apply approved matching and routing rules, update tasks and records, and carry out agreed follow-up after review. Doctors and qualified clinicians retain responsibility for clinical significance, diagnosis, urgency, treatment, prescribing and patient advice.

The Glive System

One place to see the work around the clinical inbox.

Staff should not need to reconstruct an outstanding item across secure messaging, the clinical system, scanned documents and working lists. Glive Hub can make the source, owner, status and approved next step visible to the right role.

Glive Flow

Keep review and follow-up steps visible.

Run agreed administrative checks, route uncertain cases and track authorised actions without replacing the practice's clinical review process.

Glive Chat

Work with approved practice procedures.

Help staff find current administrative policies, service information and escalation instructions without presenting clinical guidance.

Glive Pod

Keep suitable medical-document work onsite.

Approved tasks involving patient documents can use Private AI on the Glive Pod when local processing and the model's tested capability suit the task.

Workflows worth testing

Start where high-volume administration needs a clear clinical boundary.

Discovery checks what your clinical software, secure messaging, booking, Medicare and patient-engagement systems already handle before another workflow is proposed.

Incoming results and correspondence

What arrives: A pathology result, imaging report or clinical letter reaches the practice.
What Glive does: Glive checks the patient match and administrative routing, keeps the source attached and places uncertain cases into staff review.
Control point: The doctor determines clinical significance, required action and patient communication.

Referral ingestion

What arrives: A referral arrives by secure message, email, fax or scan with supporting documents.
What Glive does: Glive extracts agreed administrative fields, checks completeness and routes a confident patient match to the correct clinical queue.
Control point: Clear administrative routing continues automatically. Staff handle uncertain matches, while the practitioner decides acceptance, urgency and appointment type.

Recall and follow-up tracking

What arrives: A clinician records that a patient needs review, testing or another action by a specified time.
What Glive does: Glive runs the approved communication steps, records contact attempts and keeps the task open until the required outcome is recorded.
Control point: Routine communication can run automatically. The clinician sets the clinical need and escalation, and staff handle failed contact or unusual responses.

Billing exception preparation

What arrives: A Medicare, private or other claim cannot continue because information is missing or rejected.
What Glive does: Glive assembles the service, item, provider, patient and rejection context for an administrative review.
Control point: Authorised staff correct, clarify or escalate the claim before resubmission.

Existing systems

Your clinical system and review process stay in charge.

Glivent first checks the features and interfaces already available in your clinical and practice management software, secure messaging, booking, Medicare and patient communication tools. The aim is to make the work around them safer and clearer, not reproduce the medical record.

Your systems and clinicians remain authoritative for

Patient identity, appointments, consent and authorised contacts
Medical history, consultations, results and clinical correspondence
Diagnosis, prescribing, referrals and treatment decisions
Claims, payments, invoices and formal financial records

Glive can use them to complete approved work

Referral, result, letter, form and document intake
Administrative matching and routing with uncertainty escalated
Review and follow-up queues with source evidence attached
Staff-approved administration after clinician decisions

Go deeper

Medical practice questions and practical guides.

These resources explain patient intake, medical billing and the limits of AI in clinical workflows in more detail.

How can Glivent improve referral and document administration in a medical practice?

Glivent can review how referrals and documents enter the practice, what administration staff check and how information reaches the right practitioner. A workflow may reduce repeated routing and follow-up without making clinical decisions.

Read the full answer

Where should AI stop in a medical practice workflow?

AI should not be responsible for clinical conclusions, patient-care decisions or unsupervised clinical records. Glivent may use it for selected administrative preparation or information search when qualified staff can see the source, correct the result and control what happens next.