Glivent for dental practices

Keep the patient journey moving between the front desk, chair, lab and follow-up.

A treatment plan can involve appointments, imaging, consent, lab work, claiming and patient communication. Glivent can run the administrative handoffs, update status and carry out agreed follow-up while dentists and oral health practitioners keep control of clinical care.

See an example lab flow Discuss your operation

Chair and front-desk handoffsTreatment plans, labs and recallsImaging, claims and patient records

Example lab flowGlive Flow

Lab requestScan or impressionAppointment

LAB CASECase 6384 · Return due 24 Sep

Clinical check

Request and treatment stage linkedOriginal prescription retained
Lab status confirmedCase received by practice
Next appointment identifiedReadiness held until clinical review

CLINICIAN DECISIONConfirm suitability before treatment proceeds

Appointment readyHandoff recorded

Diagnosis, treatment and clinical suitability stay with the dental practitioner.

The real work

The appointment book only shows part of the patient journey.

The dental PMS may hold the schedule and clinical record, but progress can still depend on a lab case, signed consent, claim detail, referral or patient decision that sits elsewhere.

The front desk and chair need the same current status

A change in treatment, appointment timing, consent or payment can create follow-up for clinicians, assistants and reception at the same time.

Lab work has its own deadlines and handoffs

A request, scan or impression, expected return date and received item all need to line up before the treatment appointment.

Treatment plans can pause between visits

Patients may need time, information, finance or another appointment before proceeding, leaving the practice to track the right follow-up without applying pressure.

Recalls and claims generate exception lists

Routine reminders and claiming may already be automated, but exclusions, failed contact, rejected claims and unusual cases still need staff attention.

One practical starting point

Turn a dental lab request into a tracked handoff before the next appointment.

This is one example of what Glivent could do in your practice. During discovery, we would adapt it to your treatment mix, dental PMS, imaging systems, lab relationships, appointment rules and clinical checks.

01
Capture the lab request
Keep the patient, treatment, prescription, scan or impression and sending date together.
02
Record the expected return
Link the lab due date to the relevant treatment stage and planned appointment.
03
Track the external handoff
Show acknowledgements, questions, changes and delays without relying on a paper note or staff memory.
04
Confirm receipt
Record that the case has returned and send it to the authorised clinical check.
05
Release the next step
After clinical confirmation, update the appointment readiness and prepare any approved patient communication.

Your dental PMS and clinicians remain authoritative. Glive can track the lab case, update status, assign tasks and carry out agreed patient follow-up. The dentist or authorised practitioner confirms clinical suitability and decides whether treatment can proceed.

The Glive System

One place to handle the work around the dental record.

Staff should not need to compare the appointment book, a lab portal, inbox messages and handwritten notes to know whether the next step is ready. Glive Hub can bring the status, documents and owner together.

Glive Flow

Connect chair, front desk and external handoffs.

Run the agreed administrative steps, assign follow-up and show each person the source information needed for their part.

Glive Chat

Work with approved practice information.

Help staff find current procedures, service information and patient communication guidance without answering clinical questions.

Glive Pod

Keep suitable patient and imaging-related work onsite.

Approved document tasks involving clinical records or images can use Private AI on the Glive Pod when the task and local model are suitable.

Workflows worth testing

Start with a handoff that repeatedly creates calls, notes or rechecking.

Discovery checks what your dental PMS, imaging, booking, claiming and payment systems already handle before another workflow is proposed.

Lab case coordination

What arrives: A lab request leaves the practice with a future treatment appointment depending on its return.
What Glive does: Glive links the request, expected date, current status and appointment, then surfaces delays or missing confirmation.
Control point: The clinician confirms the returned work is suitable and decides whether treatment can proceed.

Treatment-plan follow-up

What arrives: A patient has received a treatment plan but has not chosen the next step.
What Glive does: Glive runs the agreed non-clinical follow-up sequence and records responses against the approved plan status.
Control point: Routine reminders continue automatically. Staff handle booking questions, and the dentist discusses clinical options, risks or treatment changes.

Recall exceptions

What arrives: A patient becomes due for recall but does not follow the normal reminder path.
What Glive does: Glive runs the approved recall sequence, records the outcome and groups failed contact, exclusions or changed details.
Control point: The normal sequence runs automatically. Staff decide what to do with the exceptions and any patient-specific circumstances.

Claim and payment exceptions

What arrives: A private health claim, payment or invoice cannot be completed as expected.
What Glive does: Glive assembles the appointment, item, payer and transaction context for review.
Control point: Authorised staff correct the administration, explain the issue or escalate it before another transaction.

Existing systems

Your dental systems stay in charge.

Glivent first checks the features already available in your dental PMS, imaging, recall, claiming, payment and accounting systems. The aim is to close gaps between people and systems, not recreate dental charting or treatment planning.

Your systems and clinicians remain authoritative for

Patient identity, appointments, medical history and consent
Charting, clinical notes, imaging and treatment plans
Clinical findings, diagnosis and treatment decisions
Claims, payments, invoices and formal financial records

Glive can use them to complete approved work

Referral, form, lab and document intake
Administrative status, due dates and ownership
Exception queues with source information attached
Staff-approved communication and clinician review points

Go deeper

Dental practice questions and practical guides.

These resources explain recalls, patient intake and dental administrative workflows in more detail.

Can a dental practice use Private AI with patient information?

Yes. Glivent Private AI can process approved patient documents or practice knowledge on the onsite Glive Pod. Glivent limits the workflow to the information and staff roles it needs, then places clinician review before the result affects a clinical record or patient-care decision.

Read the full answer

How can Glivent connect recalls, referrals and billing handoffs in a dental practice?

Glivent can review the handoffs around recalls, referrals, documents and billing exceptions to find where staff repeatedly chase information or re-enter it. The first improvement should fit the practice-management system rather than create another disconnected queue.