Glivent answers
How can Glivent improve referral intake in a physiotherapy practice?
Direct Answer
Glivent can review how referrals arrive, what staff have to check, where information is missing and how each referral reaches the right practitioner. A suitable first system may organise intake and follow-up while leaving clinical acceptance and prioritisation with authorised staff.
What matters first
Referrals may arrive through email, forms, phone calls and attachments. Reception often has to work out whether the practice has enough information, which clinician fits and what needs to be requested before booking.
What Glivent can do
Glivent would map the intake process, including the cases that do not follow the usual path, before choosing technology. A workflow could collect the required details, flag what is missing, prepare the referral for review and show who is responsible for the next step.
What stays with your team
The system should not make clinical judgements or accept a patient without the practice's agreed review. Patient information also needs an explicit processing and access design.