Glivent answers
What does Glivent's ongoing managed service include?
Direct Answer
The managed-service foundation includes the Glivent Platform licence, maintenance, updates, security patches, support and fault resolution. Managed+ adds up to three consultancy and optimisation hours per month, while Tailored is scoped to suit.
Why support continues after launch
A workflow depends on the systems, permissions and data around it. Those things change. Ongoing service gives the business one accountable place for maintenance, updates and faults instead of leaving the implementation with an internal owner who did not build it.
The published service levels
Managed covers the Platform licence, maintenance, updates, security patches, support and fault resolution. Managed+ includes the same foundation plus up to three consultancy and optimisation hours each month. Tailored is quoted around an agreed level of ongoing work.
What is scoped separately
Implementation, new workflows, third-party software and work beyond the agreed service are not assumed to be included. Glivent should make those boundaries clear before the business commits.